Complaints & Whistleblowing
Complaints
If you would like to offer feedback or make a complaint, you may do so using any of the means below. You can provide the feedback anonymously, but the more information you provide us the better we’ll be able to investigate the issue.
Phone: 1800 088 110
Email: enquire@oxfam.org.au
Mail: Oxfam Australia, Locked Bag 20004, Melbourne, Victoria 3001
Online: using our complaints & whistleblowing portal, which allows you to remain anonymous
View our Complaints Policy and Supporters and Public Feedback and Complaints Procedure for more information.
Whistleblowing
Oxfam Australia is committed to the highest standards of conduct in all its activities. We are committed to supporting a culture of honest and lawful behaviour, compliance and good corporate governance.
We encourage the reporting of any instances of suspected unethical, illegal, fraudulent or undesirable conduct involving Oxfam or our partners. Our Whistleblower Policy protects those who lodge a complaint or grievance, so you can do so without fear of intimidation, disadvantage or reprisal. You can remain anonymous if you wish, and you don’t need to have evidence to report a concern. We will treat the information you give us confidentially.
Oxfam Australia’s Whistleblower Policy document outlines our process for handling whistleblowing complaints.
If you need to report a matter involving Oxfam Australia senior management, please email the Company Secretary at governance@oxfam.org.au.
For keeping people safe – safeguarding information on how to report an incident, visit here.
If you would like to report an instance of suspected unethical, illegal, fraudulent or undesirable conduct involving Oxfam or our partners, you can do this by:
- Emailing Oxfam Australia’s Company Secretary at cosec@oxfam.org.au or Board Chair at boardchair@oxfam.org.au.
- Visiting the online portal, which allows you to remain anonymous.
Policies
These are some of the policies which guide our work:
- Keeping people safe, safeguarding policies
- Oxfam Complaints Policy
- Supporters and Public Feedback and Complaints Procedure
- Whistleblower Policy
- Policy on Community Feedback Mechanisms
- Privacy Policy
- Oxfam Employee Code of Conduct
- Enterprise Agreement
- Anti-Discrimination, Bullying & Harassment Policy
- Sexual Diversity & Gender Identity Rights Policy
- Diversity Policy
- Work, Health & Safety Policy
- Mental Health & Wellbeing Policy
- Domestic & Family Violence Policy
- Work Gender Equality Agency
- Disability Inclusion and Equity Policy
- Ethical Content Guidelines
- Non-Development Activities Policy
- One Oxfam Conflict of Interest policy
- Oxfam Gift Acceptance policy
- Value for Money Policy
- Oxfam Supplier Code of Conduct
- Climate Justice and Environment Policy
- Gender Justice Policy
Our work is also guided by additional codes of conduct and standards, which we observe and adhere to.